How Madera Toyota Chevrolet recovered appointments with half the staff

This month with podium, we're roughly at the same amount we were when we had a full staff room at call center. My name is Glory Hernandez, and I work here at Madera Toyota Chevrolet. When we lost our service BDC, we did lose about half of our appointments. Getting podium has helped bring in more appointments with having less staff.

A lot of people do request stuff at night too, so we do get a good amount of people putting in requests after hours, which I've noticed podium is just they're scheduling around the clock. One guy that had messaged after hours, we are already all closed. I had saw that he wanted to reschedule his appointment, and I was gonna do it at my house. So I, like, opened my laptop.

And by the time I got to it, she had already rescheduled that whole appointment. And it was quick, within seconds almost. You know? So it has helped.

And same with, like, our parts department. They also have been getting some requests in there too, so it's also helping that revenue as well. That's another thing too.

As long as we have the appointment, that gives everyone an opportunity to upsell. You know? So if they're due for a cabin filter, they can offer a cabin filter. So even if we just get that appointment, like, there's always, like, an opportunity there. She'd be like, you're also due for a break check. This this, or it's all like, okay. Go, Lucy.