What information does Operator use?

Operator works with information available in your Podium account, including conversations, call transcripts, leads, appointments, inventory, and tasks. You can also upload CRM or DMS exports for it to work from.

Do I approve customer outreach?

Yes. Operator prepares the audience and messages for your review. Customer texts wait for your approval before they send.

Can Operator work on a schedule?

Yes. Set up recurring briefs, reports, and other supported tasks. Operator runs them on schedule and reports back. Customer texts still require your approval.

How is Operator different from other dealership AI?

Operator is an AI agent for dealership GMs that carries out the work, not just recommends it. Most dealership AI surfaces insights or suggests a next step, then leaves the work to the GM or BDC. Operator finds opportunities in your Podium data and builds the plan. Once you approve, it pulls the list, writes the texts, sends them, and reports back on what happened. Every customer text waits for your approval, and Operator shows what it looked at before it recommends anything.

How do I talk to Operator?

Text it from your phone or open it in Podium. Ask questions and give directions in plain English.