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John's AI agent, Emily, runs a weekly revival campaign that reviews his last 45 days of sales opportunities and warmly re-engages leads that haven't closed with a new incentive or trade offer.

When John's customer-pay repair orders unexpectedly dropped, his operator agent identified the cause, a departing fleet account, in six seconds, instead of days of manual digging.

Since putting operator to work on outbound service marketing, John's dealership has seen customer-pay repair orders climb 12 to 13 percent this year.

Toyota of Montgomery's video MPI approval rate is 78% when customers watch the inspection video, versus just 32% when they don't, more than double the close rate on recommended work.

One dealership using Podium's full AI suite found $56,000 in found gross profit and 23 booked appointments in its first 30 days, all from customers the team wasn't previously reaching.

Willis Auto Group has pushed video compliance to 86% across nine stores and nine brands, crediting both video adoption and a deliberately fun, team-first culture for customer-pay growth up 16% year-over-year.

Roman hired Alex instead of a fourth salesperson, and the dealership posted two record sales months in January and February 2026.

Ross Tinkham says successful AI rollouts take a 30- to 60-day investment of training and feedback before the agent reflects a dealership's own culture and voice.

Ross estimates independent dealers are roughly a year to a year and a half behind franchise stores in adopting AI, largely due to budget and reputational hesitancy.

Podium has crossed $100M in AI ARR and says businesses now let its AI employees handle 40% of inbound leads, with Jerry influencing more than $30B in sales and handling 4.5M+ leads in the past year.

Eric Rea says "set it and forget it" AI is a warning sign — Podium now goes on-site 10-20x more than before to train Jerry to each dealership's specific playbooks inside its AI Studio.

Despite a third of US dealers already using Podium, Eric says the company still has a brand-recognition gap — the CTO of a top-four dealer group had never heard of Podium — making NADA a major push to close that gap.