New updates help your dealership follow up with shoppers, customize Voice AI calls, and catch inventory issues sooner. Plus, explore what’s in beta and what’s coming next.

Follow Up When Shoppers Are Ready

When a shopper says they’ll know their schedule on Saturday, Jerry can plan a follow-up for Saturday afternoon. His new self-managed to-do list helps him follow up based on the conversation, giving your team less to remember.

Customize Your Voice AI Greetings

Manage your regular, after-hours, and department greetings in AI Studio. For holidays, promotions, or a day your dealership is closed, schedule a temporary greeting with an end time. Your default greeting returns automatically when it ends.

You can also test a greeting for a specific date in Sandbox before it goes live.

Where to find it: AI Studio → Your Voice Agent → Greetings.

See What Your Voice AI Is Handling

See total calls, how often your agent resolves calls without a transfer, and caller satisfaction scores. Select an outcome, task category, or satisfaction rating to review the calls behind it and see where callers need more help.

Where to find it: AI Studio → Your Voice Agent → Overview.

Find Conflicting AI Instructions

The new Insights area in AI Studio flags problems like contradictory instructions and recommends fixes to help your AI respond more consistently. Recommendations appear when there’s an issue to review.

Where to find it: AI Studio → Insights.

Catch Vehicle Inventory Issues Sooner

Inventory Health Check flags missing prices or vehicle links, inventory that hasn’t updated, and missing new or used vehicle categories.

Where to find it: Your Vehicles page.

Keep AI Texts Easier to Read

Jerry can now split longer replies into multiple shorter messages, making it easier for shoppers to read and respond.

Continue Calls by Text

If a customer hangs up before finishing, leaves an action incomplete, or asks to switch to text, Voice AI can hand the conversation to Jerry to keep it moving.

Customers can also text a VIN, address, or photo during a Voice AI call. The agent can use those details right away, so callers don’t have to spell out a long VIN or explain something a photo could show.

These features are enabled for new users. Rollout to existing users is in progress.

Manage WhatsApp Conversations in Podium

Customers can now message your dealership on WhatsApp, and your team can respond from the same Podium inbox you already use.

Updated Price Responses for California Dealerships

Jerry’s playbooks for California dealerships now include updated guidance for responding to leads with vehicle pricing.